RIGHT OF WITHDRAWAL
RETURNS
Our return policy is valid for 30 days. If your purchase was made more than 30 days ago, unfortunately we cannot offer you a refund or exchange.
Exceptions to the right of return:
Please note that personalized items, especially print-on-demand products, are non-returnable. As these items are made specifically for you, we unfortunately cannot offer returns or refunds on these products.
To be eligible for a return, your item must be unused and in the same condition that you received it, and the item must be in its original packaging.
Some items are completely non-returnable. This includes in particular:
- Personalized items and print-on-demand products
- Perishable goods such as food, flowers, newspapers or magazines
- Intimate or hygiene products
- Dangerous materials or flammable liquids or gases
To complete your return, we require a receipt or proof of purchase.
Please do not return the purchased items to the manufacturer.
Please do not return the purchased items to the manufacturer.
In certain situations, only partial refunds will be granted (if applicable):
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records
- Items that are no longer in their original condition, are damaged or are missing parts for reasons not attributable to our error
- Items returned after 30 days from delivery
Refunds (if applicable):
Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
Once we have received and inspected your return, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or missing refunds (if applicable):
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to appear.
Next, contact your bank. There is often a processing time for a refund to be posted to your account.
If you have done all of this and still have not received a refund, please contact us at info@designand3dprinting.de .
If you haven't received a refund yet, please check your bank account again first.
Then contact your credit card company. It may take some time for your refund to appear.
Next, contact your bank. There is often a processing time for a refund to be posted to your account.
If you have done all of this and still have not received a refund, please contact us at info@designand3dprinting.de .
Promotional items (if applicable):
A refund can only be made for regular priced items; unfortunately, promotional items are not eligible for a refund.
A refund can only be made for regular priced items; unfortunately, promotional items are not eligible for a refund.
Exchange (if applicable):
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at info@designand3dprinting.de and send the item to: Friedrich-Viertel-Str. 66, Chemnitz, Saxony, 09123, Germany.
Exchanges will only be granted for defective or damaged items. If you would like to exchange an item for the same item, please email us at info@designand3dprinting.de and send the item to: Friedrich-Viertel-Str. 66, Chemnitz, Saxony, 09123, Germany.
Gifts:
If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher for the purchase value when you return the item. Once we receive the returned item, you will receive a voucher via email.
If the item was not marked as a gift when purchased or sent to the gift giver, the refund will be issued to the gift giver and the gift giver will be notified of the return.
If the item was marked as a gift when purchased and sent directly to you, you will receive a voucher for the purchase value when you return the item. Once we receive the returned item, you will receive a voucher via email.
If the item was not marked as a gift when purchased or sent to the gift giver, the refund will be issued to the gift giver and the gift giver will be notified of the return.
Shipment:
To return your product, you should send your product to: Friedrich-Viertel-Str. 66, Chemnitz, Saxony, 09123, Germany, unless other shipping instructions apply.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you are sending an item valued over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.
To return your product, you should send your product to: Friedrich-Viertel-Str. 66, Chemnitz, Saxony, 09123, Germany, unless other shipping instructions apply.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you are sending an item valued over €75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the item you return.
